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Frequently asked
questions
Purchase & Payment
How do I buy a pass?
Is payment secure?
Can I buy a pass as a gift?
Are there group discounts?
Code & Activation
How do I receive my code?
Does my code have an expiry date?
My code isn't working, what should I do?
Can I use a code multiple times?
The App
Is the app free?
Does the app work offline?
What devices does the app support?
The Game
How long does a route take?
Can we play with children?
What happens if we get stuck?
Can we pause and resume?
Is the game wheelchair accessible?
Professionals
Do you offer corporate packages?
How does the hotel partnership work?
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